Experienced driving instructors in the area

These Terms and Conditions are an important part of your driving tuition.

Be fit to drive: prescribed drugs that will affect you’re driving. You must hold a current and valid driving licence which

must be produced on your first driving lesson, and at regular intervals throughout your training. Any changes to your

driving licence due to medical conditions or driving convictions must be communicated to me immediately. Please ensure

that you present yourself in suitable clothing, particularly practical footwear. It is also important to attend lessons with any

appropriate glasses or contact lenses for reasons of road safety. If I think you are unfit to drive for failing to meet any of

these conditions, the lesson will be cancelled at your expense. I cannot accept responsibility for any injury, loss or damage

arising from a driving lesson.

Lesson payments must be made at the beginning of each lesson, and can be by cash. If paying via cheque or bank transfer

then funds must of cleared before the lesson, if funds haven’t cleared then the lesson won’t be delivered. Any unpaid

cheques will be subject to an administration fee of £15.00. Block bookings must be paid for in full on the first lesson of that

block and taken as 5 x 2 hour lessons for a 10 hour package or taken as 10 x 2 hour lessons for a 20 hour package. All block payments are non refundable, a gift voucher may be presented instead for remaining hours. All

first time bookings are subject to a payment upfront.

Refunds: Block bookings and intensive courses are non refundable once paid, and lessons should be taken within 90 days of making payment and

if you suspend taking any pre-paid tuition for a period of 12 weeks or more, any remaining tuition owed will be forfeited.

Prices may be varied at any time with reasonable notice.

Cancellation: 48 hours’ notice is required to cancel any driving lesson. If less than 48 hours’ notice is given, the full lesson

fee must be paid. If you suspend taking your driving lessons within a block of pre-paid lessons for a period of 12 weeks or

more, then any remaining lessons will be forfeited.

I cannot be held responsible for any mechanical or electrical failure or instructor illness which may cause the prevention or termination of a

lesson or driving test. If the weather is too severe to take a lesson I can re-arrange your lesson. The decision will be made

considering your ability and any advice given by motoring organisations. If you decide to cancel at short notice due to

weather and the conditions are suitable to drive, the lesson will be chargeable.

Lessons: Your driving lesson will be on a one to one basis. If you would like a parent or friend to come along on your

lesson then that can be arranged. I will be happy to start and finish your lesson from different locations, providing these

are agreed at least one week in advance, and that both are within the usual area of my work.

COVID-19: You are expected to cancel your lesson if either you or anyone you live with develops symptons or are asked to

isolate by the NHS Track and trace system. If you have any symptoms or have been contacted by track and trace then you will not be allowed a driving lesson for at least 14 days even if you’re test date falls within this time frame and no charge will be applied. However if there is anyone abusing this system or found out to be disregarding guidance from the government then you will be refused driving lessons and be banned from learning to drive with One 2 Pass. 

You will recieve a lesson text reminder 48 hours before your lesson which will again ask you to confirm that you are well

and have no symptons.

On the day of your lesson you are expected to wash your hands for at least 20 seconds immediately before leaving to

attend the lesson.

On approaching the car:

• You will be asked verbally if anyone in your house has symptons

• The controls will be wiped down with anti bacterial wipes including door handles and any other hot spots

• You must wear a mask or any other face coverings – these are available from myself

• You will be required to use hand sanitiser before entering the vehicle

• The windows will be open at all times to allow ventilation, if raining they will be closed to a 5cm gap 

It is YOUR RESPONSIBILITY if you want driving lessons to abide by all the above terms and conditions. 

Intensive driving courses

All bookings are accepted on the STRICT understanding that the pupil has read, understood and accepted the terms and

conditions outlined below. By booking a course of driving lessons with One 2 Pass Driving School Ltd you are indicating that

you have read and understood the terms and conditions and that you agree to be bound by them.

•‘you’ means the person named on the booking form as the pupil

•‘we’ ‘us’ means The self employed instructor

•‘the driving school’ ‘One 2 Pass Driving School Ltd’ means the driving school administering the provision of the driving

course, booking the tests and allocating you to a self-employed subcontractor who is a registered DVSA driving instructor.

•‘the instructor’ means a driving instructor acting on his/her own or on behalf of a driving school when providing the

course Terms & Conditions.

Each course is for the total amount of hours booked. The total hours of the course booked includes the time required for

taking your practical test and drive home at the end of the course. Additional hours can be booked with your instructor at

the agreed hourly rate (this can be agreed between you the pupil and your instructor, normally £46). Also please note:

courses are not guaranteed to be completed over one week, larger courses 30 hours or more may be completed over two

weeks or more, subject to instructor availability.

All pupils must pass the legally required eye sight test (20.5m or 67 ft). This will normally be conducted by your driving

instructor on the first lesson, should you fail the eyesight check the course would have to be abandoned until you have

corrected your eyesight. Any agreed hours booked in with the instructor would be lost.

If your instructor feels that you are not ready to take your practical driving test, due to safety reasons, then you the pupil

will not be allowed to take your driving test. If this is the case you will lose your test fee and will not be offered a refund of

any unused hours or any deposit or test fees unless arranged directly with your instructor. The driving school will not be

liable for the refund.

The prices quoted on the course guide include any tests you need, which we book and organise for you. The cost of your

theory test retest is £35. The cost of your practical test retest is usually £70 on a weekday, however tests offered at

weekends, or outside of normal working hours is £110. Extended driving tests are £62 extra on top of the standard above

fee's, and we should be notified on booking if you require an extended driving test, so we can send you the correct invoice

for deposit payment. Once these tests are booked for they are non-refundable.

Once the course hours have been organised into the driving instructor's diary, If a pupil then cancels a driving day and it is

less than 1 full clear week from the lesson due date, then those lessons will be forfeited and time lost. We cannot

rearrange a course once you have agreed the times with the driving instructor at short notice.

If a pupil books additional hours with the instructor and then cancels or fails to show, then these lessons will be charged

and payable to the driving instructor at his / her standard hourly rate.

When taking a crash driving course it is not normally possible to drive continuously, therefore, short breaks can be

arranged between you and your instructor at both parties discretion, whenever either of you feel that rest is required.

The total time you book with us includes break times and time to hire the car for the practical test and drive you home /

back to your agreed meeting point at the end of the test. 

All courses are booked and based on average learning capabilities from past

client experience and are a rough guide only. No guarantees can be implied by any advisor or instructor. You should be

prepared for extra tuition if it is felt that it is required before you are allowed to safely attend the driving test.

A practical driving test cannot be booked until the pupil has successfully passed the theory test and we have been informed

of the theory pass number.

Practical test availability is subject to tests made available by the Driver and Vehicle Standards Agency (DVSA). We will

check test availability and confirm test date and time when booking your intensive course with us before taking your

deposit.

One 2 Pass Driving School Ltd and your driving instructor cannot be held liable for any losses resulting in course

cancellation or test cancellation due to any of the following reasons - driving course or driving test cancellation due to bad

weather, for example snow or ice, examiner illness, examiner strike, instructor illness, vehicle breakdown & sudden

product recall on vehicles. Where possible your instructor will arrange another date to finish the course off in the event of

any of the above scenarios.

The Course.

All courses are undertaken with a DVSA registered self-employed instructor is on an individual basis.

We do not offer shared courses e.g. 2 pupils in the car.

No guarantee can be made of test availability, if you have not passed your theory test. In the event that you had not passed

your theory upon booking your driving course and a test cannot be booked for the end of the course, then an alternative

test will be offered for a date and time agreeable to the pupil and instructor. No refunds of any monies are applicable in

this case. Also, if the DVSA cancels a test for whatever reason, then we cannot be held responsible/liable for the test fee

and any lesson time lost, you may need to purchase additional lessons to retake the test. You may be able to claim

reimbursement of some lesson time off the DVSA in certain circumstances.

Whilst every effort is made to get the pupil to the required level to take the driving test, if it is thought by the instructor

that the pupil’s standard of driving falls below the expected standard, then for the health and safety of the pupil, examiner

and general public, the pupil will not be allowed to take the test. We do not offer refunds once the course has been started.

All our instructors have been approved or licensed by the Driving and Vehicle Standards Agency.

The car provided by the instructor will be comprehensively insured with a reputable insurer. A pupil can request to see

insurance documentation from their instructor at any time.

All special offers and course/lesson prices are subject to change without notice and are at the discretion of the company.

If a gift voucher is supplied by One 2 Pass Driving School Ltd, then the voucher is valid for a maximum period of 12 months

from the date of issue. Gift vouchers are to be used by the person, or persons named on the voucher and are

nontransferable. 

If payment is received by an instructor for a course of lessons and the pupil does not

complete the course, then the remaining hours are valid for a period of 1 month if you have to reschedule some of the

hours, at the instructor's discretion. After this time, the lessons and test fees will be forfeited and no refund will be given.

Your obligations.

You are able to satisfy the driving test eyesight requirements; you can read a number plate from a distance of 20.5m or

67ft.

You satisfy the DSVA requirements regarding residency and eligibility requirements.

You fill out the booking form correctly so that we can carry out our administration duties.

You make us aware before booking of any health issues either mental or physical which may affect your ability to perform

as expected on an intensive driving course.

You agree the full course hours and make a note of the hours that have been agreed with us and your driving instructor

(minus the final few hours if we need to save some for a driving test to be arranged) on the initial contact. If these are not

satisfactory please let us know at this point so that we can arrange an alternative instructor or discuss alternatives. If we are

notified at the office, once the course has begun that you cannot do certain times and dates, or the instructor cannot

complete the course with you in a certain time scale, then we are powerless to try to move the course to another local

instructor. .

You attend your lessons on time. Failure to do so will result in you losing time and the driving school/instructor has no

obligation in such circumstances to add time to the end of your lesson. The instructor will wait for a short period of time

for a pupil at the agreed meeting point, if you are not in the car at the meeting time, and haven't made contact with your

instructor, we will assume the lesson has been terminated with you and move on to another lesson. The instructor is under

no obligation to add this time on at the end of the course and the time will be forfeited.

You attend the theory test and practical test on time and take both parts of a valid provisional driving license with you

when you attend. Theory test booking conformations will be sent via email to the email address you provide for us on your

booking form. Failure to attend will result in loss of the test fee and you will have to pay for the next one.

You email us, call us or text us with your theory pass number as soon as you pass it so that we can book a practical test on

the same day and begin the process of finding you a driving test cancellation.

You must not be under the influence of drink or drugs at any time during your course. If we, or a representative of One 2

Pass Driving School Ltd, suspect or detect any sign of this, the remainder of the course will be terminated and you will lose

all fees paid, both the deposit and any lesson fees paid to your instructor.

A professional approach is required by the pupil and no abusive behaviour towards the instructor will be tolerated. The

course will be terminated and any monies paid will be forfeited in such an event.

You supply on the first lesson a signed provisional driving licence. If you fail to produce a valid provisional driving licence,

the driving school/instructor cannot by law permit you to drive a car and accordingly your booking will be cancelled and

any fees forfeited.

The construction, validity and performance of any contract shall be governed in all respects by the laws of England,

Scotland and Wales. 

Penalties: Whenever you are driving in the school vehicle, you will be under close supervision. However, One 2 Pass

Driving School cannot be held responsible for any infringement of the law. Any fines that are incurred will be the

responsibility of the driver.

Practical tests: We will make every effort to help you reach a good standard of driving that will enable you to pass your

driving test, and you must try to maintain regular lessons leading up to your test otherwise your test date might have to be

moved back to give you more time to prepare. We endeavour to ensure that you are test ready and ensure you’re

prepared for the practical driving test, however we can’t guarantee a pass. In the interest of road safety, we reserve the

right to withdraw the use of my car for tests without prior notice, should you prove to be unsafe and not up to test

standard and have failed a mock test two weeks before practical test date. In order to book the practical driving test your

instructor will do this for you and will instruct you of the test date, payment for test will be required before a booking is

made.

Damage to the School Car: During lessons, we will make every effort to avoid damage to the car. However, if

I consider that you were driving in a dangerous or unpredictable way during a lesson and actual damage is caused despite

best efforts made, you will be expected to pay half towards repairs (up to the level of excess on the instructor’s insurance

policy). This will be discussed at the time of the damage. In addition, during driving tests, the examiner will not prevent

you, the candidate from hitting the kerb or causing other similar minor damage to the car. Therefore, all damage caused by

you whilst on test will be charged to you (up to the level of excess on the instructor’s insurance policy).

Punctuality: I will contact you if I am going to be later than 5 minutes for your driving lesson. The time lost will be added to

the end of the lesson if possible, or added to another lesson at a later date. If you are late for your lesson, then that time

will be lost.

Communications: To ensure that communication channels are in place, please ensure that we’re aware of your current

mobile and landline numbers.

Holidays and Availability: We will give you notice of holidays or days where I am unavailable. Please ensure that you do

likewise. Please be sure to book your first lesson after your holiday or break in tuition, to retain your place on the diary

and to maintain progress.

Code of Practice: We will abide by the Voluntary Code of Practice which has been agreed between DVSA and the main

bodies representing Approved Driving Instructors.

Collection and Data protection: Any personal data you provide will be held securely and in accordance with the Data

Protection Act 1998.

We’ll use your personal data for the purpose(s) for which you’ve provided it. It may also be used for marketing, research

and statistical purposes and crime prevention.

We may need to disclose personal data to a third party so that the service you request can be provided. It may also be

necessary to transfer it to countries outside the European Economic Area. Where this happens, we’ll do our best to make

sure that any recipient of your data will treat it with the same level of protection as we would.

Your data may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing compliance with any

regulatory rules/codes.

In the case of personal data - with limited exceptions - you have the right to access and, if necessary, rectify information

held about you by writing to the One 2 Pass Data Protection Officer, at the following email address

enquiries@one2pass.co.uk

By providing us with your personal data and contact details, you consent to the use of that data and to you being contacted

by One 2 Pass Driving School by post, telephone, email, SMS or other electronic means, to inform you about products and

services which might be of interest. You can contact the One 2 Pass Data Protection Officer, at the email address

enquiries@one2pass.co.uk, in writing at any time to suppress some or all marketing of One 2 Pass products. 

Complaints by clients should be made in the first instance to One 2 Pass Driving

School. Failing agreement or settlement of a dispute, reference may be made to DVSA’s Registrar of Approved Driving

Instructors who will consider the matter and advise accordingly. Should the Registrar not be able to settle the dispute he or

she may set up a panel, with representatives from the ADI industry, to consider the matter further or advise that the

matter should be referred to the courts or other statutory body to be determined.

What are your rights under data protection laws?

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you

wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant

from May 2018.

The right to be informed about the processing of your personal information

The right to have your personal information corrected if it is inaccurate and to have incomplete personal information

completed

The right to object to processing of your personal information

The right to restrict processing of your personal information

The right to have your personal information erased (the “right to be forgotten”)

The right to request access to your personal information and to obtain information about how we process it

The right to move, copy or transfer your personal information (“data portability”)

Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you

You have the right to complain to the Information Commissioner’s Office which enforces data protection laws:

https://ico.org.uk/. You can contact us using the details below.

Complaints by clients should be made in the first instance to One 2 Pass Driving School. Failing agreement or settlement of

a dispute, reference may be made to DVSA’s Registrar of Approved Driving Instructors who will consider the matter and

advise accordingly. Should the Registrar not be able to settle the dispute he or she may set up a panel, with representatives

from the ADI industry, to consider the matter further or advise that the matter should be referred to the courts or other

statutory body to be determined.

By taking driving lessons with One 2 Pass Driving School it is accepted that you have read and agree to these terms and

conditions. (If you are under the age of 18 years old then a parental signature is required).